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The most common causes of this issue are: All the money will be refunded to your instantly and you could just buy another copy with its own CD-key.Your IP address has been temporarily blocked due to a large number of HTTP requests. Or, if your account was the one that made the actual purchase of GTA 5 (meaning - you didn't get it in a trade or in a gift) you could take advantage of the fact that, because of some other problems with GTA 5, Steam allowed users to refund the game with a simple click of a button - click on your Steam username (upper right corner) -> account details -> purchase history (or something like that) -> find GTA 5 there and refund it. This applies to Steam too, Steam's support is even worse in this matter (Steam support usually gets back to me in a week or more) Probably the only tip left is that you're gonna need some patience, it takes a considerable amount of time for Rockstar support to write back.

You'd do best if you contacted Rockstar support as well, as they should be more competent to deal with this situation.

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